We understand that sometimes plans change and appointments need to be cancelled or rescheduled.

Holistic Wellness Australia requires at least 24 hours’ notice to cancel or reschedule an appointment.

Appointments cancelled or rescheduled with less than 24 hours’ notice, or appointments that are not attended, will be charged the full appointment fee. This is because the appointment time has been reserved specifically for you and may not be able to be offered to another client at short notice.

Emergency Cancellation Allowance

We recognise that genuine unexpected emergencies can happen. Each client is provided with one emergency cancellation allowance, where the late cancellation fee can be waived.

Once this allowance has been used, the standard cancellation policy applies.

If We Need to Cancel

If Holistic Wellness Australia needs to cancel or reschedule your appointment, you will not be charged. We will contact you and offer another appointment time wherever possible. There are times we may run late or have emergencies with clients and may need to change times. We will do our best to accommodate you.

NDIS-Funded Appointments

Cancellation charges for NDIS-funded appointments are managed in accordance with your service agreement and current NDIS pricing arrangements and requirements.

Need to change your appointment?

Please use the rescheduling option in your appointment confirmation or contact Holistic Wellness Australia by texting 0417839548 or email admin@holisticwellnessaustralia.com.au